AIR ASIA MEROMPAK SAYA DEPAN MATA

Categories: Aduan Pilihan


NAMA PENGADU = Affendi, Wangsa Melawati, 53300 Kuala Lumpur

NAMA INDIVIDU / ORGANISASI YANG DIADU = AirAsia Berhad

TARIKH INSIDEN: 20 Julai 2012

TEMPAT KEJADIAN: LCC Terminal, Sepang

NAMA INDIVIDU YANG DIADU: AirAsia Berhad

BUTIRAN ADUAN : Airasia rob me in daylight

My flight AK5288 is at 1625 so i have to check in 45min before flight. I reached LCCT at 1535 n straight to kiosk to print the boarding pass which i received from email. But the scanner can’t detect the barcode which i taught on the boarding pass.
Then i approach an airasia staff to assist and he told me to use different kiosk which i tried (he did not mention i have a wrong code). Another customer next to me also can’t get the scanner detect his code. Then i’ve been ask to go counter 68 to print my boarding pass. I’ve waited patiently behind a que and once at the counter Mrs Noorasmila told me to pay RM30 for printing 3 boarding pass (very expensive!). I’m surprised and explain that i already have the boarding pass in my phone and even show her my IC for verification. Informed her that I’m having problem printing it at kiosk but she told me to show 2D code. I told her it is not in my mobile phone or email.

All the process has caused me losing 30min of my boarding time. So i decided to pay since she insist or i will not get into the plane. I’ve requested my wife and daughter to quickly go to gate P5 while I settled the baggage screening clearance at Imigresen counter. But to my wife surprise the P5 gate has closed before 1610. No announcement! Very frustrated since we had a boarding pass. I asked the airasia staff and he told me he can’t do anything and ask me to go counter 68. Again?

I met Mrs Shazana who told me it was my fault because i did not do the right way during online check in. She told me there is a next flight at 1725 for RM790 or at 2000 for RM700. So i said it is not much different n will take the first flight.

Then i share my earlier experience to another customer next to me. He told me he had similar experience n problem during mobile Check in. To our surprise while we were having conversation Mrs shazana did not process my booking. Huh? She told me she did not hear i had confirm the booking. So why do i wait there? She not even ask us? Very frustreted again. Luckily i manage to board the next flight but it was delayed.

So this is something to ponder, if the customer delayed but due to Airasia technical or process error the customer is penalized. Customer need to pay? but when Airasia flight delay they just say appology but no rebate? Is this fair? Please investigate and I would like AirAsia refund my RM30 (for printing…very expensive) + RM790 (AK5292 flight). AirAsia take advantage of customer small mistake to make money…where is AirAsia tolerance and corporate value?

Thanks.

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Air Asia Sucks!!

Called up their call center twice, once waiting for 30 minutes last night from 8.30pm till 9pm, and another today morning for 15 minutes!!!How can a such a reputable company be providing such a lousy service?

YOU THINK I WANNA F1@#@!$ING CALL THEM? IS BECOZ I NEED TO CANCEL A TICKET THAT’S WHY.. AND I CANT DO IT ONLINE!!!
First and last time taking this plane, I will rather choose JetStar or Firefly or some other low cost flights next time!!
quote from Tony’s announcement to the world:
From: Tony Fernandes < airasia@fly.airasia.com>Date: Tue, Apr 28, 2009 at 7:33 PMSubject: Staying True to Our Promises
Dear AirAsia Guests,
AIRASIA AND SCICOM JOIN FORCES IN ESTABLISHING A WORLD CLASS CONTACT CENTRE-ASIAN CONTACT CENTRES SDN BHD
When I wrote to you a few months back, I shared your frustrations over our Call Centre service. I couldn’t agree more – as the World’s Best Low Cost Airline, AirAsia’s Call Centre too should be world class.
Now I am pleased to present to you Asian Contact Centres Sdn Bhd, our integrated Call Centre for all our country operations – Malaysia, Thailand, Indonesia, Australia, Brunei, Cambodia, China, India, Laos, Myanmar, the Philippines, Singapore, Vietnam and the UK. Operations will soon expand to serve guests in Japan, Korea, the Philippines, the Middle East and India. I am sure you have experienced significant improvements in our Call Centre service since it started operations on 16 February 2009.
Asian Call Centres Sdn Bhd is a landmark collaboration between AirAsia and Scicom (MSC) Berhad, a regional industry leader in customer contact management services. With Scicom’s multiple contact centres in Asia, serving customers and clients from over 40 countries and in over 40 languages, Asian Contact Centres Sdn Bhd is able to meet your expectations and ensure your booking needs, and enquiries are efficiently attended to.
We are very glad that with Asian Contact Centres Sdn Bhd we are now able to handle 5 million transactions a year in English, Bahasa Malaysia, Thai, Mandarin, Cantonese and Bahasa Indonesia.
Malaysia +603 2171 9333 (Booking)+603 2171 9222 (Inquiry)Operating Hours : 8am – 9pm (GMT+8)Thailand +66 2 515 9999Operating Hours : 8am – 9pm (GMT+7)Indonesia +62 21 50 50 50 88Operating Hours : 8am – 9pm (GMT+7)Singapore +65 630 77688Operating Hours : 8am – 9pm (GMT+8)China +95013 9000 0200Operating Hours : 8am – 9pm (GMT+8)United Kingdom +44 845 605 3333Operates 24 Hours, DailyAustralia 1300 760 330Operating Hours : 10am – 11pm (GMT+10)Others +603 2171 9333 (Booking)+603 2171 9222 (Inquiry)Operating Hours : 8am – 9pm (GMT+8)
On another note, we would like to encourage you to continue visiting our website http://www.airasia.com/ where you not only enjoy our low fares but also manage your bookings on your own and obtain vast information on our routes and destinations.
Thank you for flying AirAsia and for making us the 2009 World’s Best Low Cost Airline*.
Best regards, Tony Fernandes
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Mr Tony,

You can burn the above letter and throw it in a thrash!!
My hopes of getting any refund for that one ticket is dashed after reading these:

http://www.usj.com.my/bulletin/upload/showthread.php?t=25868

My gift for you AirAsia and ur stoopid service:

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